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Refund & cancellation policy

Plans change — here is exactly how cancelling a booking and getting your money back works with GOEEN and our dealers.

Last updated 1 June 20266 sections
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The short version

  1. Cancel before delivery

    Bookings can be cancelled any time before the vehicle is invoiced and delivered, through your dealer.

  2. Refunds in 7–14 working days

    Eligible refunds are returned to your original payment method within 7–14 working days of approval.

  3. Delivered vehicles are final

    Once a vehicle is registered or delivered, the booking amount and price paid are non-refundable.

  4. Your dealer processes it

    Payments are made to the authorised dealer, so cancellation and refund requests are raised with them first.

The sections below form the complete policy and prevail over this summary.

Cancelling a booking

  • You may cancel a booking at any time before the vehicle is invoiced, registered, or delivered.
  • To cancel, contact the authorised GOEEN dealer where you placed the booking, quoting your booking reference, name, and mobile number.
  • If you booked through this website and have not yet been assigned a dealer, write to info@goeen.in and we will process the cancellation.
  • Cancellation requests should preferably be made in writing (email, WhatsApp, or the dealer's cancellation form) so there is a clear record.

Refund eligibility

A refund of the booking amount is eligible when:

  • The cancellation is requested before invoicing and delivery.
  • GOEEN or the dealer is unable to deliver the booked model or an agreed alternative within a reasonable period of the committed timeline.
  • The booking was cancelled by GOEEN or the dealer for reasons not attributable to you.

Refunds are made to the person who made the payment, to the original payment method, after deduction of any charges expressly agreed at the time of booking (such as payment gateway fees, where applicable).

Refund processing timeline

Once your cancellation is approved and your bank/payment details are verified, the refund is initiated within 7–14 working days to the original payment method — UPI, card, net banking, or bank transfer, as applicable. The time taken for the amount to reflect in your account after initiation depends on your bank or payment provider, typically another 2–7 working days. If your refund has not arrived within this window, contact your dealer first and then escalate to us with your booking reference.

Non-refundable cases

Refunds are not available in the following situations:

  • The vehicle has already been registered in your name or delivered to you.
  • Customised accessories or fitments ordered specifically for you have already been procured or installed.
  • RTO fees, registration charges, insurance premiums, and government levies that have already been paid to the respective authorities on your behalf.
  • Amounts paid towards services already rendered (for example, paid servicing or spares already fitted).

This does not affect any remedies available to you under applicable consumer protection law or under the Warranty Policy for genuine product defects.

Dealer and company roles

GOEEN vehicles are sold and delivered through independent authorised dealers. This matters for refunds:

  • Payments for bookings and purchases are collected by the dealer, so the dealer processes your cancellation and issues your refund.
  • GOEEN supports and monitors this process, and steps in if a dealer does not respond within a reasonable time.
  • If any payment was made directly to GOEEN, that portion is refunded by GOEEN directly under the same timelines.

Contact for refund support

Stuck on a cancellation or a delayed refund? Email info@goeen.in with your booking reference, dealer name, and payment proof, or call +91 9147102945. We aim to acknowledge every refund escalation within 3 working days.

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